Affordable Living Aid Information

Welcome to Affordable Living Aid, a trusted provider of NDIS products online. At Affordable Living Aid, we are dedicated to offering high-quality products designed to support the needs of individuals with disabilities. Our team is committed to providing excellent service and ensuring you have access to the aids and equipment necessary to improve your quality of life.

Medical Disclaimer & Rights To Not Supply

At Affordable Living Aid, we emphasize that the information provided on our website should not be taken as medical advice. We do not intend to replace professional medical advice, diagnosis, or treatment, and any actions taken based on the information provided on our website are solely at your own risk.
We strongly advise you to always read the product label and follow the directions for use. If you experience any side effects or if symptoms persist, we recommend that you talk to your healthcare professional immediately. If you have any questions or concerns about your health, we encourage you to seek the advice of a qualified healthcare provider

It is important to note that the information provided on our website is general information about health and wellness products and is not intended to diagnose, treat, cure, or prevent any disease. Therefore, we cannot provide medical advice or services. We urge you to consult a qualified healthcare provider for any medical concerns or questions you may have.

We take your health seriously and want you to make informed decisions.Therefore, we ask that you carefully read and understand our medical disclaimer before using our website or purchasing any products. If you have any questions, please do not hesitate to contact us by email or phone.

Right to Not Supply

At Affordable Living Aid, we have professional and ethical obligations in taking care of our customers’ health. As such, we reserve the right to not supply certain products if we believe that they may not be suitable for the customer.
In such cases, we will inform the customer as soon as possible and provide a full refund for any payment made. We may also advise the customer to seek advice from a qualified healthcare professional before using the product.
It is important to note that this decision is made solely in the interest of the customer’s health and well-being. We appreciate your understanding in this matter.

Order Requirements & Deliveries

At Affordable Living Aid, we are committed to complying with Australian law regarding the sale of NDIS products. It is the customer’s responsibility to provide accurate and complete information when placing an order.

Order and Delivery

We understand the importance of prompt and reliable delivery for your orders. To ensure the timely delivery of your products, we recommend allowing 2-3 days for delivery or 3-5 days in remote areas.
Orders received will be posted during Monday to Friday. Please also allow appropriate time for the order to be sent back if required. Please ensure that the delivery address provided is correct and complete.

We appreciate your cooperation in ensuring that you receive your products in a timely and efficient manner. If you have any questions or concerns regarding your order and delivery, please don’t hesitate to contact us.

Payment Methods & Shipping Information

Accepted Payment Methods:

Domestic Customers:
We accept all major credit cards, including Amex, Visa, and Mastercard. There are no surcharges for Visa or Mastercard transactions.
If you have any difficulty or queries regarding your payment, please contact us at info@affordablelivingaid.com.au.

Shipping Information

At Affordable Living Aid, we use trusted delivery services such as Australia Post and Sendle for national and international shipping. For deliveries to China and Hong Kong, we utilize the services of Fast-go Australia, One-express Australia.
We take great care in ensuring that your orders are processed and dispatched as soon as possible after payment has been processed.

Please note that there may be slight variations in the actual product or product packaging delivered compared to the product image shown on our website. To ensure privacy and security, your orders will be packaged in plain boxes and unmarked.

Allow for normal postage times for delivery, and please be advised that any damages should be reported to us at info@affordablelivingaid.com.au. Our dedicated customer service team will assess the damage and provide a suitable
solution.

Postage and Delivery Information

At Affordable Living Aid, we take the delivery of your order seriously. We use Australia Post and Sendle for national and international delivery, and Fast-go Australia and One-express for all deliveries to China and Hong Kong. Our aim is to ensure that your order is delivered to you in a timely and secure manner while ensuring your privacy.
Please be aware that the actual product or product packaging delivered may vary slightly from the product image shown. Orders will be packaged in plain boxes and unmarked for privacy and security, and dispatched as soon as payment has been processed.

Allow the following normal postage times for delivery:

  • Within Australia: 2-6 business days
  • To New Zealand: 3-10 business days

  • To Asia/Pacific: 5-14 business days         

  • To USA/Canada: 7-14 business days

  • To Rest of World: 10-21 business days

If your item/s arrive damaged, please contact us at info@affordablelivingaid.com.au and our Customer Service Team will assess the damage and work out a solution. We offer free shipping for all orders that are collected at our warehouse. All orders will be dispatched within 12 business days. Once your order has been dispatched, you will receive an email with a tracking number/notification to monitor the delivery of your package.

In the event that a package is lost or damaged during transit, we will work with Australia Post or Sendle to resolve the issue and provide a replacement or refund if necessary.
Please ensure that your delivery address is correct and complete, as we cannot be held responsible for orders that are undeliverable due to incorrect or incomplete addresses. If a package is returned to us due to an incorrect or incomplete address, we will contact you to arrange for redelivery at an additional cost.

If you have any questions or concerns regarding our delivery policy, please do not hesitate to contact us at [1300 281 777]. Our customer service team is always ready to assist you.

Return Policy

We want you to be completely satisfied with your purchase from us. If you are not satisfied with your purchase for any reason, we are happy to accept returns for most items, subject to the following conditions:

1. Return Eligibility:

  • The item must be returned within 7 days of purchase.
  • The item must be in its original condition, with all packaging, tags, and labels intact.

  • The item must not be a non-returnable item (such as consumable products, hygiene products, or opened packaging).

2. Refunds:

  • Refunds will be issued in the same manner as the original payment method.
  •  Shipping fees are non-refundable unless the item was defective or damaged upon arrival.
  • Refunds may take up to 7-10 business days to process.

3. Return Procedure:

To initiate a return, please contact our customer service team at [[1300 281 777]]. Please provide your order number, the item(s) you wish to return, and the reason for the return. Our customer service team will provide you with a return shipping label and instructions for returning the item(s). Once we receive the returned item(s), we will inspect them to ensure they are in their original condition and issue a refund as applicable. Please note that we reserve the right to refuse any return if the conditions outlined above are not met. We also reserve the right to charge a restocking fee for any returns that are not due to defective or damaged items.

Pricing Policy

At Affordable Living Aid, we are committed to providing clear and transparent pricing information to our customers. All charges quoted on our website and at the final payment include GST (Goods and Services Tax) unless stated otherwise.

Products Charges and Taxes

NDIS Products:

In Australia, most NDIS products that are designed to aid individuals with disabilities are GST-free, meaning they are not subject to the Goods and Services Tax (GST). This includes items such as mobility aids, medical devices, and certain other equipment specified under the National Disability Insurance Scheme (NDIS). However, some products that do not qualify as essential aids may be subject to GST. If you have questions about the GST status of a particular product, please contact our Customer Service Team. If you have any questions or concerns regarding our pricing policy, please contact us at info@affordablelivingaid.com.au.

Privacy Statement

We respect your privacy and are committed to complying with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APP), and the General Data Protection Regulation (GDPR) (EU) 2016/679. Our Privacy Policy outlines our practices with respect to personal information, including how we collect, use, and disclose your information.

Collection of Personal Information

We collect personal information from you when you use our website or interact with us, including when you make a purchase, create an account, contact us, or subscribe to our newsletter. This personal information may include your name, address, email address, phone number, and payment information.

Disclosure of Personal Information

We may disclose your personal information to our service providers, such as payment processors, shipping companies, and IT support providers, as well as our business partners, such as marketing and advertising partners. We may also disclose your personal information to government authorities if required by law. We do not sell or rent personal information to third parties.

Security of Personal Information

We take reasonable steps to protect the personal information we hold from misuse, loss, unauthorized access, modification, or disclosure. We use physical, electronic, and procedural safeguards to protect personal information.

Access to and Correction of Personal Information

You may request access to or correction of your personal information by contacting us using the contact information provided below.

Cookies and Analytics

We use cookies and similar technologies to analyze website traffic and personalize your experience on our website. We may also use third-party analytics providers to help us understand how our website is used.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time by posting a new version on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information. If you have any questions, queries, or complaints, please contact us at info@affordablelivingaid.com.au or call us directly.

Terms and Conditions

Welcome to Affordable Living Aid, an Australian online shop offering NDIS products and other aids. By using our website, you agree to these terms and conditions. Please read them carefully.

1. General Terms:

  • You must be at least 18 years old to use our website and purchase products.
  • All products and services sold on our website are for personal use only and may not be resold or distributed.
  • We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion.
  • Prices, products, and services offered on our website are subject to change without notice.

2. Product Information and Availability:

  • All products and services sold on our website are subject to availability.

  • We make every effort to ensure that product information on our website is accurate and up-to-date. However, we do not guarantee the accuracy, completeness, or reliability of any product information.

  • We reserve the right to correct any errors or omissions in product information, pricing, or availability.

3. Products and Services:

  • Our website offers a range of NDIS products and related services. We take care to ensure that all information and prices are accurate, but we reserve the right to make changes without notice.

4. Orders and Payments:

  • By placing an order with us, you are making an offer to purchase products or services. We may accept or reject your order at our discretion. Payment is due at the time of purchase. We accept various payment methods, including credit card and PayPal. International orders must be paid in Australian Dollars AUD and may be subject to currency conversion fees.

5. Shipping and Delivery:

  • We offer international shipping to most countries. Shipping costs and delivery times vary depending on the destination. We use reliable shipping providers, but we are not responsible for any delays or damages caused during transit. International customers are responsible for any customs duties, taxes, or fees incurred upon entry into their country.

6. Returns and Refunds:

  • We offer refunds or exchanges for products that are defective or not as described. We do not offer refunds for change of mind or incorrect product selection. Please contact us within 7 days of receiving your order if you wish to request a return or refund.

7. Privacy and Security:

  • We take the privacy and security of your personal information seriously. We use secure servers and encryption to protect your data. By using our website, you agree to our privacy policy.

8. Customer Responsibilities:

  • You are responsible for providing accurate information when placing an order, including your name, address, and payment information. You must also comply with any laws or regulations in your country related to the purchase and use of our products.

9. Customer Rights:

As a customer, you have the right to:

  • Receive accurate information about our products and services.
  • Receive products that are of acceptable quality and fit for their intended purpose.
  • Be treated fairly and respectfully.
  • Have your personal information protected.
  • Have any issues or complaints resolved in a timely manner.

10. Intellectual Property

All content on our website, including text, images, logos, and trademarks, is the property of Affordable Living Aid and is protected by Australian and international copyright laws.

11. Limitation of Liability

  • We are not liable for any damages or losses arising from the use of our products or services, including but not limited to direct, indirect, incidental, or consequential damages. Our liability is limited to the purchase price of the product or service in question.

12. Governing Law and Jurisdiction

  • These terms and conditions are governed by the laws of Australia. Any disputes arising from or related to these terms and conditions will be resolved in the courts of Australia.

13. Amendments

  • We reserve the right to update or change these terms and conditions at any time without notice. Your continued use of our website constitutes acceptance of any changes.